This is my first time buying from your company, how to arrange the shipping for me?
Regarding the shipment we usually have DHL, FEDEX, UPS, EMS, they are all safe and fast (around 5 working days). You just wait for your goods at your home or your office, no need to go to the airport or seaport to pick up your goods. It is easy, convenient, and highly efficient!
If I buy from your company, how long can I receive my goods?
If you buy samples from us, we keep the stock, so after payment is confirmed you will get your goods in around 7 days. If you place a bulk order, the production time is usually around 15 days (sometimes it may need more or fewer days depending on your bulk order quantity). Lead time by air is around 10 days, by express is around 5 days, and by sea is around 35 days.
If I paid for your company, how could I know if you send out my goods?
After you pay, we will arrange production or shipping soon. Once we send out, we will send you the tracking number. After you get the tracking number, you can check on the official website at any time to know where it has arrived.
As for the time zone, how can I contact you to improve efficiency?
Usually our working time is very flexible. You can reach us during regular working hours (9am-12am; 2pm-6pm), but you can also reach us at other times (for example, 1pm, 7pm, 8pm, 9pm, 10pm, 11pm, 0am) as our representatives can also work from home and will respond as soon as they are online.
What's the sample policy and sample lead time?
Usually we can offer a free sample (limited to 1 piece), and you only need to pay the shipping cost. If you need more samples, the charge per sample is $3 (ONLY for leggings). After you place a bulk order of over 1000 pcs per color/size, the sample charge will be refunded.